Privacy Policy

Last Updated: May 16, 2016

24Hours Plumbing LLC (“24Hours Plumbing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, 24hoursplumbingllc.com (the “Website”).

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

1. Information We Collect

We may collect information that you voluntarily provide to us when you contact us, request an estimate, schedule a service, or otherwise communicate with us through the Website.

Depending on how you interact with us, this information may include:

• Your name

• Email address

• Telephone number

• Property or service address

• Information about the plumbing, heating, cooling, or refrigeration services you are requesting

• Any other information you choose to provide in a message or service request

We may also automatically collect certain technical information when you visit the Website, such as your IP address, browser type, device type, pages visited, and general information about how you interact with the Website.

2. Cookies and Analytics

Our Website uses cookies and similar technologies.

In particular, the Website currently uses Google services to help deliver the Website and analyze traffic and usage. Information about your use of the Website may be shared with Google for these purposes.

Cookies may help us understand how visitors use the Website, improve website performance, and improve the services and information we provide.

You can generally control or disable cookies through your web browser settings. Disabling cookies may affect certain Website functionality.

3. How We Use Your Information

We may use information we collect to:

• Respond to inquiries and requests

• Provide estimates and information about our services

• Schedule and coordinate plumbing, heating, cooling, HVAC, or refrigeration services

• Communicate with you about your request or service

• Improve our Website and services

• Understand Website traffic and usage

• Maintain the security and functionality of the Website

• Comply with applicable legal obligations

We do not use personal information for purposes unrelated to the purposes described in this Privacy Policy unless permitted or required by applicable law.

4. How We Share Information

We may share personal information when reasonably necessary to operate our business and provide requested services.

This may include sharing information with:

• Service providers that help us operate our Website or business

• Website analytics and technology providers, including Google services

• Contractors, technicians, or other personnel involved in providing requested services

• Government authorities or other parties when required by law, legal process, or to protect our rights

We do not sell your personal information as a standalone product.

5. Third-Party Services

Our Website may contain or use services, tools, or links provided by third parties.

Third-party services may have their own privacy policies and practices. We encourage you to review the privacy policies of any third-party services you access through our Website.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

6. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or through the Website.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

The specific retention period may vary depending on the type and purpose of the information.

8. Your Privacy Choices

Depending on applicable law, you may have certain rights concerning your personal information, which may include the right to:

• Request access to personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of personal information, subject to applicable legal exceptions

• Ask questions about how your information is collected or used

• Opt out of certain communications

To make a privacy-related request, please contact us using the information below.

9. Children's Privacy

Our Website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

10. New York and Other Applicable Privacy Laws

We operate in New York and may provide services to customers in New York and surrounding areas.

Depending on where you live and applicable law, you may have additional privacy rights. We will handle valid privacy requests in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. Your continued use of the Website after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy to the extent permitted by law.

12. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

24Hours Plumbing LLC
10310 Queens BLVD, Forest Hills, NY, United States, 11375
Phone: (845) 363-2030
Email: boris@24hoursplumbingllc.com